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Vol 3, No 2 (2025): September Pengaruh Kualitas Pelayanan dan Kelengkapan Produk Terhadap Kepuasan Kosumen di Toko Buku Zanafa 2 Cabang Marpoyan Abstract  PDF
Wandi Nur Ikhsan
 
Vol 2, No 11 (2025): June, 2025 Pengaruh Servicescape dan Kualitas Pelayanan Frontliner Terhadap Kepuasan Nasabah (Studi Kasus Pada PT. Bank Muamalat KCU Padangsidimpuan) Abstract  PDF
Eka Lestari, Budi Gautama Siregar
 
Vol 2, No 1 (2024): Agustus Pengaruh Kualitas Pelayanan Customer Service Rumah Sakit Karya Bhakti Pratiwi terhadap Kepuasan Pasien Abstract  PDF
Fahira Afrah
 
Vol 1, No 12 (2024): July Analisis Pengaruh Kualitas Pelayanan, Harga, dan Fasilitas Terhadap Kepuasan Konsumen di Wuling Arista Bekasi Abstract  PDF
Jumawan J, Ade Ilham Prasetyo
 
Vol 2, No 12 (2025): July 2025 Uji Validitas dan Reliabilitas Alat Ukur Kepuasan Pelanggan Pengguna Tiktok Abstract  PDF
Annisa Aprilia Sardiyono
 
Vol 3, No 6 (2026): Januari The Effect of Customer Experience and Perceived Value on Tourist Satisfaction among Sidoarjo City Tour Bus Users Abstract  PDF
Anisa Nur Fadilla, Meirinawati M, Eva Hany Fanida, Fitrotun Niswah
 
Vol 2, No 3 (2024): Oktober Tingkat Loyalitas Pelanggan Berbasis Harga, Kualitas Pelayanan, dan Kepuasan Konsumen di Pasar Saudara Swalayan Jepara Abstract  PDF
Purwati P, Rif’ana Naila Kamila, Rismawati R, Revi Khorirotun Nuraini
 
Vol 3, No 2 (2025): September Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan di Coffee Shop Triple Market Kemang Pratama Bekasi Abstract  PDF
Alzahra Putri Nabila, Zahra Z, Athiy Dina Rosihana
 
Vol 3, No 11 (2026): June 2026 Exploring Service Quality in E-Commerce Platforms: A Qualitative Analysis of Customer Experience in Shopee Abstract  PDF
Muhammad Dzaki Nur Hisyam, Dimasqhi Azzura Alvianto, Pashya Ammar Pondaaga
 
Vol 3, No 9 (2026): April 2026 The Effect of Sharia Compliance on Customer Loyalty Through Customer Satisfaction as a Mediating Variable at Bank Syariah Indonesia in Surabaya City Abstract  PDF
Febrina Rahmatika, Fira Nurafini, Achmad Ajib Ridlwan, Rachma Indrarini
 
Vol 2, No 2 (2024): September Pengaruh Kepercayaan dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Cicilan Emas Pada Bank Syariah Indonesia KC Meulaboh Imam Bonjol Abstract  PDF
Siti Hajar, Rina Mauliza
 
Vol 3, No 3 (2025): October 2025 Pengaruh Kualitas Pelayanan dan Kompetensi Karyawan Terhadap Kepuasan Nasabah Bank BJB Telagasari (Studi Kasus Nasabah BJB Telagasari) Abstract  PDF
Muhamad Septiaraya Latif, Aji Tuhagana, Zenita Apriani
 
Vol 3, No 1 (2025): Agustus The Influence of Marketing Strategy on Customer Satisfaction at PT Sumber Trijaya Lestari, Pekanbaru City Abstract  PDF
Lingga Ramadhana Arfi, Anggi Harianto Manik
 
Vol 4, No 1 (2026): August 2026 Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan: Studi Pada Warung Bakso Bacit Pelanggan Perempuan di Parungponteng Tasikmalaya Abstract  PDF
Seli Yulianti, Dadang Munandar
 
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