Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat dan Implikasinya Terhadap Pembangunan Ekonomi

Abstract

This study aims to analyze the influence of public service quality on community satisfaction and its implications for economic development. High-quality public services are believed to enhance public trust and satisfaction, which in turn contribute to creating a more favorable environment for economic development. The research employs a quantitative approach, with data collected through questionnaires distributed to the public as respondents. The analysis reveals a positive and significant relationship between public service quality and community satisfaction, with the latter acting as a mediating variable that strengthens the impact on economic development. These findings highlight the importance of improving public service quality as a strategic effort to accelerate inclusive and sustainable economic development.